Captains,
We are seeing an unprecedented level of demand for our little 737 project. This was not unexpected, and was planned for.
To that end, we want to feed a bit of information to you that is important:
Oh No! The Servers!:
Nothing to fear here. PMDG's infrastructure is cloud based, SAS solutions that are running with highly scalable resource controls. We are talking to the data centers that run them, and they are reporting very high traffic numbers for PMDG, but not high traffic numbers for some of the major game sites they also handle.
I Haven't Gotten A Confirmation Email Yet:
This is one area we anticipate bottle necks, because sending email is a tedious process for computers. Like the rest of the system, this is also scalable and has significant resources behind it. In addition to the resources, it also has a cache-check-and-flush system so if an outbound email gets hung up without going out, it will get swept up and sent, usually within 30-60 minutes.
I Got My Confirmation Email, But I can't Get The Two-Factor-Authorization To Work:
We have a few customers reporting trouble getting through 2FA. We are investigating, but based on traffic metrics it seems that most are getting through just fine. The company that manages this technology is also investigating to see if more resources would help here.
I Didn't Get My Activation Key:
This is similar to the email item above. Give it 30-60 and it *should* get swept up out of the "Failed send" bin and be forwarded off to you.
We anticipate this high load lasting a bit longer and then things should calm back down.